Repairs will be completed and the phone sent back to your home address rather than to your nearest store. Join thought-provoking conversations, follow other Independent readers and see their replies. Want to bookmark your favourite articles and stories to read or reference later?
Start your Independent Premium subscription today. Already subscribed? Log in. Forgotten your password? Want an ad-free experience? View offers. At least customers with outstanding orders were told by email on Thursday. The announcement marks a U-turn by Phones 4U, which last week said it would cancel and refund the orders. Phones 4U went into administration on 15 September, just three days after it began taking advance orders for the newly launched Apple handset.
Customers who made payments upfront with a credit card are advised to contact their credit card companies to try to get a refund. If that is not possible, they are told to file a claim with administrators, but are warned that this would "rank as an unsecured claim in the administration". In a statement on its website, administrators PWC say that such claims are unlikely to result in refunds.
The announcement came as a surprise to customers, who were initially assured they would receive refunds when Phones 4U entered administration on Monday last week. The email also provoked further anger from some of the customers affected, as it included the email addresses of all recipients in the "send" field. The company says that any phones that have been ordered and sent out can be used as normal by customers. However, orders of phones yet to be dispatched will be cancelled and refunds automatically paid to customers.
Phones 4U customer services remain operational and available on , the company adds. Customers whose phones are being repaired can call Their repairs will be completed with the phone being sent back to their home address rather than a store.
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